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Dispatch is a native-Notes application designed for MIS helpdesks. Dispatch seamlessly integrates call tracking, problem solving, service scheduling and asset management into a powerful solution. The built-in call escalation and knowledge base ensure quick, accurate resolution. Task management and appointment scheduling tools keep everyone organized and responsive. And statistical reports monitor performance while e-mail alerts notify you of critical situations.

Features include: QuickTic for automated entry of common problems Built-in Scheduler to manage field service scheduling and conflict resolution Task Manager to coordinate corrective activities KnowledgeBase for sharing lessons learned among helpdesk personnel SmartAlerts for mail notification of user-defined situations Statistic Reports for monitoring performance and analyzing trends Inventory Database for tracking client assets and configurations Domino Interface for Web access

Dispatch gives you a complete and customizable help desk solution at a fraction of the price!