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| 1)
The Dispatch Workspace.
Select Trouble Tickets ... |
2) Press the button to create a new ticket ... | 3) Select a client from the Name & Address Book (or from Inventory DB)... |
4) And the ticket is automatically initialized with client contact information, client inventory and call history. |
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5) If this call is about a common problem, just press the "QuickTic" button and select the problem from the list of user-defined templates ... |
6) Voila! The ticket is automatically filled in! | 7) If, on the other hand, the problem is one you are not familiar with, you can search the built-in KnowledgeBase. | 8) If you need help resolving the call, the ticket can be escalated to another team member ... |
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| 9) Or, you can schedule on-site service using the built-in appointment manager. | 10) When you resolve the call, the system prompts you to add what you've learned to the KnowledgeBase and/or create a QuickTic Template based on this call. | 11) Dispatch provides a wealth of views, organizing tickets by Category, Client, Date, Priority, Status, Team Member and Workgroup. | 12)
The Archive database includes
statistical views of call
totals ... |
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| 13) And call averages. | Finally, for pro-active notification of critical situations as they develop, you can define SmartAlerts to send you eMail reports on a regular basis. |
 Dispatch gives you everything you need to run your helpdesk. No additional software or customization is required. Resolve your problems with Dispatch!
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