Dispatch is a native-Notes application designed for MIS helpdesks. Dispatch seamlessly integrates call tracking, problem solving, service scheduling and asset management into a powerful solution. The built-in call escalation and knowledge base ensure quick, accurate resolution. Task management and appointment scheduling tools keep everyone organized and responsive. And statistical reports monitor performance while e-mail alerts notify you of critical situations. Features include:

* QuickTic for automated entry of common problems
* Built-in Scheduler to manage field service scheduling and conflict resolution
* Task Manager to coordinate corrective activities
* KnowledgeBase for sharing lessons learned among helpdesk personnel
* SmartAlerts for mail notification of user-defined situations
* Statistic Reports for monitoring performance and analyzing trends
* Inventory Database for tracking client assets and configurations
* Domino Interface for Web access